This is not the first time that the American company Wyze, which specializes in smart home systems and wireless webcams, has been in trouble. For example, in March 2022, it became known that a security vulnerability in Wyze Cam v1 cameras could allow hackers to gain access to them. The company then simply stopped working with this model, and did not warn customers about the vulnerability. In September 2023, Wyze did make a statement about another incident – 10 of the company’s customers could see videos from other people’s cameras. And now, less than six months later, the disaster happened again – but on a larger scale.

Last week, Wyze announced that its customers were once again seeing other people’s broadcasts in the “Events” tab of their own surveillance webcams. At first, it was about 14 unwitting searches, and then it turned out that 13,000 potential “viewers” had such an opportunity, and 1504 of them were not too lazy to enlarge the thumbnail on the screen, and look (with one eye, or even two) at someone else’s life. Wyze disabled access to the tab, and assured customers that more than 99% of them weren’t actually affected.

Customers had a different opinion about this – whether they were injured or not, but they began to be indignant and complain that they felt in danger. The company sent them letters of abundant apologies where it regretted that they were disappointed and assured them that it would fix everything; To access the Events tab, users will now have to undergo additional verification, and the communication system between them and devices will be modified. Wyze blames the incident “on a third-party caching library.”

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